Contact Details

Telephone: 01634 854431

Prescription Enquiries: mccg.prescribingclerk@nhs.net

NHS 111: Call 111 or visit 111.nhs.uk

Patient Access: https://account.patientaccess.com/

NHS App: www.nhs.uk/nhsapp

Times

• Surgery Times
• Out of Hours

Location

Woodlands Family Practice, Woodlands Road, Gillingham, Kent, ME7 2BU

Access

The practice has wide disabled parking spaces, shallow ramps, automatic opening main doors, large accessible throughways able to accommodate motorised wheelchairs and buggies and and a lowered reception counter, large disabled toilets and hearing loops.

The standard aims to make sure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand with support so they can communicate effectively with health and social care services. For more information see document below:-

Woodlands Family Practice Standard (PDF, 181KB)

Facilities

Our practice offers the following facilities:

• Wheelchair access including motorised buggies, automatic main doors and hearing loops
• NHS Pharmacy 7 days per week 9am to 9pm (Monday to Friday) 4pm to 9pm Saturday and Sunday 9am to 4pm.  Pharmacists advice, prescription and over the counter medicines.
• Car Parking: Surgery car park for patients with 27 normal spaces and 2 disabled spaces
• Disabled WC: Two large WCs able to accommodate motorised wheelchairs
• Mother & Baby Changing Facilities Available.

To learn more, please ring our reception on 01634 854431 Please only use the phone if essential You can get advise and help quickly online through eConsult.

Opening Times

Emergencies

Patients often still wait to "talk with their doctor" or ask for a home visit in these situations as they worry about wasting the time of the ambulance service. The reception staff will advise a patient with these symptoms to call an ambulance immediately.

Your general practice is not an emergency service. We will prioritise and deal with urgent illnesses within a few hours where this is safe, but with emergency symptoms this delay can be dangerous.

Medical emergencies include:

• loss of consciousness

• an acute confused state 

• fits that are not stopping 

• persistent, severe chest pain

• breathing difficulties 

• severe bleeding that cannot be stopped 

• severe allergic reactions

• severe burns or scalds

 Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions. Also call 999 if you think someone has had a major trauma. Major trauma is often the result of a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

The main symptoms of stroke can be remembered with the word F.A.S.T.:

• Face - the face may have dropped on one side, the person may not be able to smile, or their mouth or eye may have dropped.

• Arms – the person with suspected stroke may not be able to lift both arms and keep them there because of weakness or numbness in one arm

• Speech – their speech may be slurred or garbled, or the person may not be able to talk at all despite appearing to be awake

• Time – it's time to dial 999 immediately if you see any of these signs or symptoms.

Out of Hours

For non urgent illness that cannot wait until the surgery opens, call NHS 111 service.

You can use NHS 111 online 111.nhs.uk. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

As above, for emergency situations, call 999. 

A doctor is contactable during the normal working weekday using the surgery telephone number 01634 854431.