The survey had 57 responses.
How helpful do you find the receptionists?
- Very helpful - 26
- Fairly helpful - 12
- Not very helpful - 15
- Not at all helpful - 4
- Don't Know - 0
- No response - 0
How easy is it to contact the practice by phone?
- Very easy - 11
- Fairly easy - 31
- Not very easy - 13
- Don't know -
- Haven't tried - 1
- No response - 0
How easy is it to speak to a Doctor or Nurse on the phone?
- Very easy - 7
- Fairly easy - 11
- Not very easy - 14
- Don't know - 5
- Haven't tried - 23
- No response - 0
If you need to see a GP urgently, can you normally get seen on the same day?
- Yes - 21
- No - 25
- Don't know - 11
- No response - 0
How easy is it to book your appointment in advance?
- Very easy - 15
- Fairly easy - 27
- Not very easy - 10
- Don't know - 1
- Haven't tried - 1
- No response - 0
How do you normally book your appointment?
- In person - 6
- By phone - 43
- Online - 17
- No response - 0
Is the practice open at times convenient to you?
- Yes - 44
- No - 7
- Don't know - 2
- No response - 0
How do you find the content of the Website?
- Very helpful - 26
- Fairly helpful - 27
- Not very helpful - 2
- Not at all helpful - 0
- No response - 0
Positive/Negative comments
This is a free-text question, so analysis cannot be performed.
The survey had 140 responses.
How helpful do you find the receptionists?
- Very helpful - 60
- Fairly helpful - 24
- Not very helpful - 25
- Not at all helpful - 24
- Don't Know - 0
- No response - 0
How easy is it to contact the practice by phone?
- Very easy - 19
- Fairly easy - 62
- Not very easy - 50
- Don't know - 1
- Haven't tried - 1
- No response - 0
How easy is it to speak to a Doctor or Nurse on the phone?
- Very easy - 11
- Fairly easy - 25
- Not very easy - 39
- Don't know - 13
- Haven't tried - 51
- No response - 0
If you need to see a GP urgently, can you normally get seen on the same day?
- Yes - 47
- No - 63
- Don't know - 25
- No response - 0
How easy is it to book your appointment in advance?
- Very easy - 31
- Fairly easy - 55
- Not very easy - 41
- Don't know - 3
- Haven't tried - 2
- No response - 0
How do you normally book your appointment?
- In person - 18
- By phone - 106
- Online - 27
- No response - 0
Is the practice open at times convenient to you?
- Yes - 106
- No - 15
- Don't know - 7
- No response - 0
How do you find the content of the WEB site?
- Very helpful - 53
- Fairly helpful - 68
- Not very helpful - 13
- Not at all helpful - 2
- No response - 0
Experience of your GP surgery
- Excellent - 15
- Very Good - 16
- Good - 24
- Fair - 19
- Poor - 9
- No response - 0
Recommend your GP Surgery
- Yes, definitely - 18
- Yes, probably - 34
- No, probably not - 17
- No, definitely not - 11
- Don't know - 3
- No response - 0